Best VoIP Monitoring Tools & Software

sachin567 November 2, 2021

18 3 minutes read

Discover the best VoIP monitoring tools and software. Keep your VoIP provider in check, and deliver crystal clear call quality to your users.

Voice over Internet Protocol (VoIP) systems have a reputation as some of the most high-maintenance systems in networking. VoIP phone systems have minimal tolerance for poor performance as just a little latency and packet loss can have a devastating impact on audio quality.

Crucially, VoIP monitoring software will allow you run VoIP call quality test and to see how much latency and packet loss is present on your network.

Here is our list of the best VoIP monitoring tools:

SolarWinds VoIP and Network Quality Manager EDITOR’S CHOICE Comprehensive package of VoIP monitoring software and analysis utilities. Runs on Windows Server.
Paessler PRTG Network Monitor (FREE TRIAL) An infrastructure monitoring system that’s great for VoIP management because it watches network, server, and application performance. Can spot any resource problem that would impair VoIP quality
Site24x7 VoIP Monitoring (FREE TRIAL) Part of an application performance monitor, this cloud-based tool measures VoIP traffic delivery quality.
ThousandEyes VoIP monitoring tools that includes connection testing and call simulation features
ExtraHop A VoIP monitoring package that observes live call statuses and accumulates metrics on overall network call performance
dotcom-monitor Server Monitoring Focused on server performance, this package also monitors applications, such as VoIP protocols
Riverbed SteelCentral UCExpert Network monitoring system that includes VoIP data gathering and status checking

The best tools for VoIP monitoring

1. SolarWinds VoIP and Network Quality Manager (FREE TRIAL)

First up on this list we have SolarWinds VoIP and Network Quality Manager. SolarWinds VoIP and Network Quality Manager allows you to monitor VoIP call performance and WAN performance. VoIP metrics that you can track include jitter, latency, Mean Opinion Score (MOS), and packet loss. These metrics tell you if VoIP calls are being delivered with poor voice and telephony quality.

2. Paessler PRTG Network Monitor (FREE TRIAL)

PRTG Network Monitor is a network monitoring tool that offers a VoIP monitoring experience with free QoS and IP SLA monitoring. QoS monitoring with PRTG Network Monitor takes place with the PRTG Round Trip Sensor which measures latency, jitter, packet loss, duplicate IP packets, and Mean Opinion Score. Likewise there is a Cisco IP SLA Sensor for monitoring Cisco device data.

3. Site24x7 VoIP Monitoring (FREE TRIAL)

Site24x7 VoIP Monitoring is part of the APM module of this cloud-based system monitoring service. Site24x7 APM is able to measure the progress of VoIP traffic, recording a list of important traffic delivery indicators.

4. ThousandEyes

ThousandEyes is a network monitoring platform that doubles up as one of the best VoIP monitoring tools on the market. ThousandEyes correlates VoIP performance with the core performance metrics like latency, packet loss, and jitter. These are the basic indicators for seeing how well VoIP services are functioning.

5. ExtraHop

If you’re looking for VoIP monitoring tools designed for troubleshooting, then ExtraHop is at the top of the industry. With ExtraHop you can view the performance of VoIP calls across your entire network through the ExtraHop VoIP-SIP calls dashboard. Through the dashboard, you can see how many calls are successful or failing.

6. dotcom-monitor Server Monitoring

Dotcom-monitor Server Monitoring offers premium VoIP Monitoring and SIP protocol monitoring. The core focus of this product is monitoring the availability of VoIP infrastructure. In the ServerView display, you can view outgoing call success, inbound call routing, internal extension connectivity, and voicemail availability.

7. Riverbed SteelCentral UCExpert

Riverbed SteelCentral UCExpert is a unified communications monitoring platform designed to monitor Cisco, Microsoft and Avaya environments but offers a solid VoIP monitoring experience. With this tool, you can search for calls and phones in a variety of ways. For example, you can search for previous calls that have failed or performed badly. This provides you with a reference point through which you can run further troubleshooting.

Choosing a VoIP Monitoring Tool

There is plenty of competition in the VoIP monitoring software space, but based on usability alone SolarWinds VoIP and Network Quality Manager has to be the best on the market. The setup process is simple enough that you can be up and running in less than an hour by autodiscovering devices. From then on the user interface is kept simple enough for you to find everything you need.

VoIP call performance metrics like latency and packet loss are readily accessible and can be tracked through the notifications system. Whether you’re working within an SME or a larger organization SolarWinds VoIP and Network Quality Manager has the core monitoring capabilities to assist you.