The primary objective of hotels is to offer food, shelter, refreshment, and many other services and products, providing temporary items that are normally only furnished in homes but unavailable to visitors on a long journey away from home. There is no doubt that hotels play an important role in our lives, contributing financially and serving social purposes. However, there is no denying that they can be criticized for being overpriced, inappropriate for a short stay, or having sub-par facilities and services.
Despite this, hotels have achieved an iconic status in the industry for providing first-class hospitality and the provision of cleanliness that go along with it. Today, hotels have become renowned not only for their cleanliness and their services but also for their appearance. Every guest that comes into the hotel expects to have a pleasant stay. As a result, each guest room is adorned with cleanliness is perceived everywhere. This is the result of hotel renovations and the efforts undertaken by hotels to maintain a high standard of hygiene and cleanliness. Today, hotels offer services that include maintaining a cleanroom atmosphere, maintaining cleanliness in dining areas, in every area of the property, maintaining cleanliness in hallways, ensuring that towels and linens are neatly folded and stored, etc.
Another feature that has contributed to the reputation of hotels worldwide is the timeliness with which they operate. Hotels are known for their timeliness in many aspects of operation, such as rooms cleanness and maintenance of cleanliness, prompt delivery of food and beverage supplies, proper transportation of guests from their hotel rooms to various locations, maintenance of a high level of hospitality among guests, etc. The reputation of hotels has never been so high in the industry, and as a result, many hotels provide services beyond their call of duty. They have extended services to ensure that guests are well-relaxed and well taken care of during their stay.
Some hotels have also extended beyond their call of duty and have opened up specialty boutiques to sell items specific to their guests’ needs. For example, some hotels have retail shops where tourists can buy unique souvenirs and other products they may need while on vacation. In some instances, hotels have opened up mini-malls where they sell grocery and convenience foods. These businesses have been successful because not only do they provide guests with an inexpensive and convenient way of shopping, but they also contribute to the bottom line by making the hotel more efficient at generating more revenue.
The third category of hotels that contribute most towards the traveler’s satisfaction is motels. Motels have the least number of guests. When a hotel has one to five rooms available, guests are more often occupied than motels. In contrast, travelers highly seek motels because they offer a more comfortable and safe accommodation option. Motels are inns where people go to stay for a couple of nights or a week. They come with furnished or un-furnished bedrooms and private bathrooms, depending on the type of motel.
Some travelers prefer motels because they are located close to tourist destinations. However, they are usually less expensive than hotels. As a result, they are the best choice for short-term lodging needs. As with hotels, travelers should do a bit of research before choosing a particular motel because they are committed to meeting their guests’ needs, which can make them differ from the needs of other people.
